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They must not be aware of ADA laws, so I am thinking about contacting an attorney to remind them. But the main issue I had was that when I asked for an additional light for my wife, who is legally blind, they did not respond! They made it my problem, when all they had to do was deliver a light to my room. The refrigerator provided, was broken and would freeze everything in it, including the water, soda and eggs that I tried to put into it. Unfortunately for me, the only service available was them trying to sell me a timeshare. After all, this is not an apartment and they charge a substantial amount of money to stay there.ħ. It's amazing that a Resort does not clean rooms and provide fresh accessories every day. However, I was advised that they would not be cleaning my room. I asked for more at the desk, and added that they may deliver it when they come to clean the room. Even though I was there for 5 days, there was only enough coffee and accessories for 2 days. It was inconvenient and made me wonder if my body was touching the bare toilet in spots. The bathroom seat was installed incorrectly, and was skewed to the side. The door remained open the entire visit.ĥ. The pocket door that covers the closet was broken. The ants devoured a candy apple and some taffy that were not covered. I tried to keep the ant situation to myself so as not to annoy my wife, but the ants were walking on her hand at night one evening, so I explained that unless she wanted someone spraying poison on our stuff in the room, we should just be careful about leaving our drinks or snacks anywhere but in the fridge. By this time, I understood that I would not receive any assistants from the front desk, so we simply went about our business. There were ants in many places within the room. After all, I paid over $1250 for a small room for 5 days, and that is a good sum of money.ģ. I still don't understand why she couldn't simply have someone deliver an extra lamp, unless I was there. I needed to be with my wife who needs assistance due to her blindness, and we were supposed to be on vacation. The desk lady said I should call back in an hour and remain in my room. When I asked for an additional lamp the next morning, I was told that maintenance was not in yet at 9:00 AM. There was no one to assist us, and after walking around in the dark for quite a while, another guest was kind enough to help.Ģ. Unfortunately, I was not familiar with the property, it was night time, and my wife is legally blind while I have poor vision due to cataracts. I was told to go to the parking garage to buy a soda or a water. There was no place to buy drinks, either soft drinks or otherwise available in the lobby or the building. Upon arrival at 10:00 PM, we were checked in. Maybe we just got the short end of the stick when it came to service.ġ. Overall, I would recommend this place, but def tell them about my experience. I also overheard some other front desk assistance allow a late check out for another person who was right next to me & they were checking out same day as me, hm Checking out on Mother's Day I would think they'd have a little leniency.
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Last, I understand they might not be able to accommodate this, but there is no budging when it comes to checking out late. Caleb called to ensure we received our items which was nice. Just a little disappointed with the service provided considering it's Mother's Day weekend, I'm an expectant mother & we made it known it's our wedding anniversary.
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Housekeeping came up around 2:15 & brought up a big trash bag full of towels & said "here's your towels". When I called the 2nd time Caleb said they may have overlooked my request.
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Unfortunately, I had to call twice to request new towels for both bath & pool, 10:30 am & again 1:45 pm. There wasn't housekeeping to tidy up the room, considering we've been here for 3 days I thought someone would do this.
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VILLAS - very nice size for a 1 bed villa, kitchen is well equipped with a nice size living room & bedroom. They have water slides which is fun! Food is brought out to you when you order & their pizza was great! POOL - could get busy but it's definitely nice & roomy.
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They know how to treat their guests! Body scrub felt beyond amazing! SPA - Mary & David are absolutely amazing people, I would highly recommend taking advantage of their spa.